this is what happens when you try too hard
September 12, 2006i am currently heartbroken.
no, we did not split up…but instead, i worked with a very patient and cooperative and understanding customer for almost 4 hours but we were not able to resolve her PC issue.
scratch that, I was not able to resolve the issue.
ive never felt so frustrated before in a call. in the past, i don’t really give a damn whether i resolve my customers’ PC issues or not because we are not required to troubleshoot them in the first place. we are their ISP tech support team, so as long as their DSL is working fine and their PC is fucked up we either transfer them to their PC manufacturer or if they are willing to pay a certain amount of dollars to be on the phone per minute then we toss them over to Microsoft or Apple, whatever their Operating System is.
then came Miss O’Berry. a very sweet lady who called in because she cannot open her hyperlinks on her outlook express emails. she was currently up and surfing so i know that i can just toss her over to Microsoft to check her internet explorer browser settings. but i don’t know what possessed me at that very minute because the first thing i did was asked permission to access her PC through a software used for remote access. and from there my mission became clear to me: i want to resolve the problem. it was very clear to me that it is a problem on her PC software but i turned a blind eye and went on and on and on…
i checked her browser properties.
i checked the File Type of her URL.
we ran regsvr32 urlmon.dll.
we ran several other regsvr32 files.
we rebooted the PC a million times.
we rebooted her outlook express a trillion times.
nothing.
until i finally succumbed. i gave up. its obvious now that this is meant for the Geek Squad and not for me…
i was very disappointed with myself…
…and proud of myself as well because im no I.T. person, hell i took up Communications in college so when i first had this job the ony thing i know about computers and the internet are limited to: playing games | chatting | emails | blogging | watching videos/movies | downloading music…i don’t care a bit about browsers and proxies and socket errors and ip addresses and DNS and all that tons of sh*t that comes with internet and internet access. this job had me on a 3-week crash course on I.T. and its crazy. sometimes, when im troubleshooting really complicated issues, i tend to be overwhelmed with myself and what im doing. because for 5 years, i studied on how to put together a newspaper/magazine, write scripts, put together advertising/marketing strategies, creating costumes/props for theatre and the proper way to apply make-up. has nothing to do with my current job description.
so everytime i hear customers who are so happy and thankful because i had them up and running with their DSL, i feel happy and thankful myself…
and that’s the reason why i feel depressed on that call. the customer was thankful because i tried my best but unfortunately she is no near happy.
i hope the geek squad can cheer her up.
and btw, this has been a long, hard day so il go and hit the sack.
that’s why i am a girl
September 5, 2006i decided not to post that article.
april, i know you’re so looking forward to it but its funny cuz the night after i posted that teaser, we had a talk. seriously, we had a heart-to-heart conversation, if that’s what you call me telling him how ive been feeling lately…that ive been feeling unsecured with the relationship…that there’s a paranoid monster lurking inside me and ready to rip out a constant stream of nagging on why ive been clutching on my Paranoid Girlfriend of the Year award. i initiated, he sat down and said he’s ready to listen. and of course, being the drama queen that i am, i cried. im such an emotional bitch but im scared to death and i can’t help it.
anyway, ive been feeling lightheaded after that talk and i don’t know if it is supposed to be a good thing. and besides, i just realized how effing pathetic i am.
i think its all the stress/pressure from work. i think its not being able to spend a complete and decent weekend with him because i had to come to work. i think its because the wedding was postponed (i stress, POSTPONED and not cancelled). i think its because im just scared shit to lose him…this…us…
purging over, time to move on.
pahabol: besides, im still a girl ^____^
~.~
ive just rediscovered the wonders of the world wide web. well not literally, because im tech support for a DSL company based in the U.S. so i deal with all kinds of migraine-inducing problems regarding our customers’ internet connection. i like surfing the net but not scouring the net, if you know what i mean. i would just absent-mindedly surf from one site to another or simply content myself with blogging, checking emails, chatting, checking out my Friendster and the random visits to other people’s blogs. and due to these random visits, i started to have an affair…with Food Blogs, that is. i love to eat. i love to cook. i love dining out. so my sudden discovery of all these wonderful, hunger-inducing food blogs have captivated me and stole my time away from chatting, emailing and yes, blogging. and because of them, i was so inspired that since i really love to both cook and eat, i decided that maybe its about time…my food blog is now on the making so watch out for it!
teaser
September 3, 2006i have a long article im supposed to post today about me being the PARANOID GIRLFRIEND OF THE YEAR. but time ran out and i don’t have any intention to stay here at the office any longer so il post it tomorrow.
meme, meme, meme, meme…
September 1, 2006im here at work to render 4 hours of overtime work. i volunteered. again, I VOLUNTEERED. haha. so after ranting at how tired i am, here i am volunteering to come to work on my rest day…not me…very not me. i dunno, maybe i had a sudden lapse of judgement. but after signing up my name on the overtime list, i realized that even if i come in for four hours only, id still be paid for overtime work plus an additional 30% because today is baguio day! meaning, special holiday pay! and four hours is not that bad. in short, it will not be ranting but instead il posting a meme so here goes:
FIRST NAME?
— April Sarah
WERE YOU NAMED AFTER ANYONE?
— No, maybe i was named after my birth month…maybe…. -_____-’
DO YOU LIKE YOUR HANDWRITING?
— No…its not consistent at all…altho it could be a good thing..hehe
WHAT’S YOUR FAVORITE LUNCH?
— OMG! i love to eat so il eat anything and everything is my favorite! okay…fried chicken for life… ^__^
IF YOU’RE ANOTHER PERSON, WOULD U BE FRIENDS W/ YOU?
— yeah…i guess so…
DO YOU HAVE A JOURNAL?
— well i don’t have a blogsite…no i don’t… -_______-’
DO YOU USE SARCASM A LOT?
— sometimes…hehe
DO U STILL HAVE TONSILS?
— Yes.
DO U WANT EVERYONE TO SEND THIS BACK TO U?
— not really
WHAT COLOR OF PANTS AND SHOES ARE YOU WEARING?
— black pants and grayish-blue pointy-pointy flats
FAVORITE DRINKS?
— lipton green tea, vanilla milkshake and water…lots and lots of waterrrr
HUGS OR KISSES?
— hugs, most definitely
FAVORITE SPORT?
— badminton
WHAT’S YOUR SPECIAL TALENT?
— whoa, seriously? oh gawd, i can’t take this seriously…okay, is staying awake for 3 days just to finish off an RPG on PlayStation count as a special talent? there.
YOUR EYE COLOR?
— brown black
HAT SIZE?
— medium? i dunno…
WHAT’S YOUR FAVORITE CEREAL?
— koko krunch!
DO U THINK YOU’RE STRONG?
— nope…but i can manage
WHAT’S YOUR FAVORITE ICE CREAM?
— vanilla…but pistachio is definitely to die for!
SHOE SIZE?
— 6 flat
RED OR PINK?
— pink! i don’t even have a single shirt, or clothing, in red!
WHAT’S THE LEAST FAVORITE THING ABOUT URSELF?
— im fat! im so so fat! *just kidding*
WHO DO U MISS THE MOST?
— my dad
LAST THING YOU ATE?
— ummm…a cup of freshly brewed benguet coffee before running off to work
WHAT SOUNDS YOU’RE HEARING RIGHT NOW?
— shet…Hewlett-Packard’s hold music, im transferring over a customer…argh…pathetic
IF YOU’RE A CRAYON, WHAT COLOR WOULD U BE?
— yellow
FAVORITE SMELL?
— “bagong ligo” smell and geebee’s smell..hehe
DO YOU LIKE THE PERSON WHO SENT THIS TO YOU?
— hahaha i stole it, but i like reading her posts
FAVORITE FOOD?
— OMG again! ummm…shet…i love pasta dishes, fried chicken, greasy cheeseburger, spicy beef tacos, pizza, shrimp dumplings, pork siomai, lumpiang shanghai…waaahhhh im sooo effing hungry!
LAST MOVIE YOU WATCHED?
— The Wedding Date at Star Movies…
WHAT COLOR SHIRT ARE YOU WEARING?
— gray turtleneck and gray hooded jacket
SUMMER OR WINTER?
— summer…no doubt about it
FAVORITE DESSERT?
— ice cream sundae or cheesecake or chocolate cake
WHAT BOOKS ARE YOU READING?
— im re-reading Jeffrey Archer’s The Fourth Estate
WHAT DID YOU WATCH ON TV LAST NIGHT?
— reruns of The Amazing Race family edition
THE FURTHEST [sic] YOU’VE BEEN FROM HOME?
— i dunno…ive never been that far like out of the country
WHEN AND WHERE WERE YOU BORN?
— april 14, 1983
WHO SENT THIS TO YOU?
— again, i stole it
TAGGING…
— everyone reading this! nyahahah!
