from cyborg to human

finally!

after almost 3 months of harrowing overtime work…finally our schedule (our team’s, that is…im not sure about the others) is back to happiness normal. meaning, no more day-off overtimes…no more post-shift overtimes…no more breaks not taken…no more, no more….we’re back to 5 days a week, at 9 hours a day with all breaks taken, which should have been in the first place! we were a bunch of angsty-looking teens, ranting and raving hour after hour because we felt like we were treated like f*ckin’ cyborgs! y’all know how i hate my job sometimes…but ever since i moved to day shift, ive been lovin’ my job until this “mandatory overtimes” they bestowed unto us started to get into my nerves.

yes, bestowed is such a mild word to describe the eye-strain and migraines and sore-throats we had to go through. well yeah, its not the company’s fault that we are being bombarded with a million calls per minute (yeah, yeah that’s an exaggeration) because according to the info given by one of our Senior Operations Managers, one of the call centers handling the same account/client as ours has closed down. and the worst part is, that center has 500+ seats (meaning, they had 500+ agents).

so, if 1 agent takes in atleast 22 calls/day, multiply that by 500 and the end result is the mountain of calls we’ve been receiving for the past 3 months! horror of horrors!

so, even if we flood our Communication Centre boxes (that’s our sosyal way of calling our comment/ suggestion boxes littered around the office) with countless complaints and uber-violent reactions and even if we go drama queens and let it be known to our supervisors that we’re dying out here taking in a huge number of calls from irate/frustrated/stupid/ possibly senile/100% positive jerks/crappy a*holes who can’t seem to understand how broadband DSL works in real life, our supervisors are helpless as well.

but then i can’t deny that we also sometimes get the ever thankful/ever sweet/ ever willing to learn/ever patient customers, but that’s like a ratio of 1:20…1 super patient and thankful customer to 20 super a*holes.

i guess you get the picture.

so you can’t blame me if im just so ecstatic right now being spared a day and an additional 6 hours to deal with these kind of people.

i can’t wait for my next off! 2-day off, that is!

im human again in 3 days!

wooooohoooooooooo!!!!!!!!!!!!!!!